Shipping and Return Policy
Shipping Policy
At Thousand Oaks, we are committed to delivering your orders quickly and efficiently.
Processing Time:
Orders are typically processed within 1–2 business days. During peak times, processing may take slightly longer.
Shipping Methods & Delivery:
We offer standard and expedited shipping options at checkout. All orders must ship with your shipper account information, which should have been provided to us at the time of creating a new account. If not, please email us at info@thousandoakscorp.com. Delivery times vary based on your location and selected shipping method, but most orders arrive within 3–7 business days.
Shipping Rates:
Shipping costs are calculated at checkout based on your shipper account number, order weight and destination.
Order Tracking:
Once your order ships, you will receive a confirmation email with tracking information.
Shipping Locations:
We currently ship within the United States. We do not offer shipping internationally.
Questions?
If you have any issues with your shipment, feel free to reach out to us at info@thousandoakscorp.com
Return Policy
We want you to be completely satisfied with your purchase from Thousandoakscorp.com.
Returns & Exchanges:
You may return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
Return Conditions:
- Items must be unused, unwashed, and in resalable condition
- Custom or personalized items are non-returnable
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
How to Start a Return:
To initiate a return, please contact us at info@thousandoakscorp.com with your order number and reason for return.
Refunds:
Once your return is received and inspected, refunds are processed to the original payment method within 5–7 business days.